CORNERSTONE CLEANING SERVICES LLC

Terms & Conditions

Effective Date: January 1, 2026

cornerstonecleaningca.com/terms   |   (510) 394-4409   |   info@cornerstonecleaningca.com

 

 

These Terms and Conditions constitute a legally binding agreement between you and Cornerstone Cleaning Services LLC. Please read them carefully before booking any service. By booking our services, you agree to be fully bound by these Terms.

 

SECTION 1 — AGREEMENT TO TERMS & SERVICES PROVIDED

 

1.1 Agreement to Terms

These Terms and Conditions (“Terms”) constitute a legally binding agreement between you (“Client,” “you,” or “your”) and Cornerstone Cleaning Services LLC (“Company,” “we,” “us,” or “our”) concerning your use of our cleaning services and website. By booking our services, accessing our website, or engaging with our company in any way, you agree to be fully bound by these Terms. If you do not agree, you must not use our services.

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1.2 Description of Services

Cornerstone Cleaning Services LLC provides professional residential and commercial cleaning services in the South Bay Area of California, including:

• Standard house cleaning

• Deep cleaning services

• Move-in / move-out cleaning

• Post-construction cleaning

• Recurring cleaning services (weekly, bi-weekly, monthly)

• Carpet and upholstery steam cleaning

• Custom cleaning packages

 

1.3 Service Customization

Services are customized based on client needs and property specifications. Specific service details will be confirmed during booking and outlined in your service confirmation.

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1.4 Eligibility & Authority to Contract

Our services are available only to individuals who are at least 18 years of age or the legal age of majority in their jurisdiction. By booking our services, you represent and warrant that:

• You are at least 18 years of age

• You have the legal authority to enter into this agreement

• If booking on behalf of a property owned or managed by another party, you have the authority to authorize cleaning services at that location

• All information provided at the time of booking is accurate and complete

 

Cornerstone Cleaning Services LLC reserves the right to refuse service to any individual who cannot confirm eligibility or authority to contract.

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1.5 Services Outside Scope

The following services are explicitly outside the scope of our services and will not be performed under any circumstances:

• Childcare, babysitting, or supervision of minors or pets

• Cooking, food preparation, or kitchen stocking

• Grocery shopping, errands, or personal assistant services

• Home repairs, maintenance, or handyman services

• Pest control or extermination

• Biohazard cleaning (see Section 5.6)

• Exterior window cleaning above ground floor level

• Moving, packing, or unpacking of household belongings

• Any task requiring a ladder beyond a standard two-step step stool

• Any task our team determines to be unsafe or outside their training

 

Requests for services outside this scope will be declined. Cornerstone Cleaning Services LLC is not liable for any damage or injury resulting from performing out-of-scope tasks at the explicit request of the client.

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1.6 Scope Creep & Verbal Instructions

Any instructions given directly to cleaning professionals on-site that fall outside the scope of the booked service are not binding on Cornerstone Cleaning Services LLC. Cleaning professionals are not authorized to agree to additional services, price changes, or scope modifications on behalf of the Company. All service modifications must be confirmed in writing by Cornerstone Cleaning Services LLC management prior to commencement.

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1.7 Service Modifications

We reserve the right to modify, suspend, or discontinue any service at any time with reasonable notice. We are not liable for any modification, suspension, or discontinuance of services.

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1.8 Commercial Client Authority and Authorization

Where services are booked on behalf of a business, organization, or commercial entity, the individual making the booking represents and warrants that they have full authority to enter into this agreement on behalf of that entity, that the entity accepts these Terms in full, and that payment obligations are binding on the entity regardless of any internal authorization disputes.

Cornerstone Cleaning Services LLC is not responsible for verifying the internal authority of any individual booking on behalf of a commercial entity. If a dispute arises regarding authorization, the individual who placed the booking remains personally liable for any unpaid service fees.

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SECTION 2 — BOOKING & SCHEDULING

 

2.1 Service Requests

Service requests may be made through our website booking system, phone calls, email correspondence, or text message for existing clients.

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2.1.1 Commercial After-Hours Access

For commercial cleaning services scheduled outside standard business hours, the client is responsible for providing all necessary access credentials including keys, fobs, access codes, alarm codes, and any building-specific entry requirements prior to the first service visit.

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2.1.2 The client must ensure that all after-hours access credentials provided to Cornerstone Cleaning Services LLC are accurate and functional. If our team is unable to enter the premises due to incorrect, expired, or revoked credentials, the Inaccessible Property Fee outlined in Section 2.5.2 will apply.

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2.1.3 The client is responsible for notifying Cornerstone Cleaning Services LLC of any changes to access credentials, alarm systems, or entry procedures no less than 24 hours before the next scheduled service visit. Failure to provide updated credentials that results in service disruption will be treated as a client-initiated cancellation under Section 4.1.

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2.1.4 Alarm Systems: The client must provide clear written instructions for any alarm system that must be disarmed upon entry or armed upon departure. Cornerstone Cleaning Services LLC is not liable for any alarm activation, false alarm fees, or security response costs resulting from incomplete or inaccurate alarm instructions provided by the client.

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2.2 Booking Confirmation

All bookings are subject to availability and confirmation. A booking is not confirmed until you receive written or verbal confirmation from us.

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2.3 Scheduling Changes

Client-Initiated Changes:

• Changes to scheduled appointments must be made at least 24 hours in advance

• Requests made with less than 24 hours notice are subject to availability and cancellation fees

 

Company-Initiated Changes:

• We will make reasonable efforts to notify you if we need to reschedule

• We will work with you to find an alternative time that suits your schedule

 

2.4 Access to Property

You are responsible for ensuring our team has access to your property at the scheduled time. This includes providing keys, access codes, or lockbox information, ensuring gates, doors, and necessary areas are accessible, and arranging for someone to be present if required. If our team cannot access your property, you may be charged a service call fee as outlined in Section 2.5.

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2.5 Site Readiness & Inaccessible Property Fee

2.5.1 Client Responsibility for Site Readiness

It is the client’s responsibility to ensure that the property is ready for cleaning at the time of the scheduled appointment. This includes, but is not limited to:

• The property is vacant and free of active construction, renovation, or contractor activity

• All construction materials, debris, drop cloths, tarps, tools, or equipment have been removed from areas to be cleaned

• There are no third-party workers, contractors, or tradespeople present in areas being cleaned during the scheduled service window

• The property is in a condition that permits safe and effective cleaning as described at the time of booking

 

2.5.2 Inaccessible or Unready Property Fee

If our team arrives and is unable to perform the cleaning due to any of the following, an Inaccessible Property Fee of 50% of the total service cost will be charged, and our team will wait up to 15 minutes before departing:

• Active construction, renovation, or contractor activity in areas to be cleaned

• Construction materials, debris, or equipment obstructing areas to be cleaned

• Third-party workers present preventing safe or effective cleaning

• Property condition differing materially and adversely from what was described at booking

• Our team determining, in their reasonable judgment, that the site is unsafe or unsuitable

 

2.5.3 Post-Construction and Renovation Cleanings

For post-construction and renovation cleaning services, the client warrants that all contractor work has been fully completed and the property cleared of all materials, tools, and equipment prior to our team’s arrival. If these conditions are not met upon arrival, the Inaccessible Property Fee will apply and the appointment will be rescheduled at the client’s expense.

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2.5.4 Move-Out Clean Property Condition

Move-out cleaning services are designed to be performed on properties that are fully vacated and cleared of all personal belongings, furniture, and household items prior to service commencement. The client is responsible for ensuring the property is empty before the scheduled move-out clean.

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If our team arrives and the property contains remaining furniture, personal belongings, or household items that have not been removed, the following applies:

 

Our team will clean only accessible surfaces and areas that are clear of belongings. Areas obstructed by remaining items will not be cleaned and are excluded from the scope of the completed service. No adjustment to the quoted price will be made for areas left uncleaned due to the client's failure to vacate the property. If the scope of accessible cleaning is materially reduced due to remaining belongings, Cornerstone Cleaning Services LLC reserves the right to apply the Inaccessible Property Fee outlined in Section 2.5.2.

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2.5.5 Furniture and Personal Property — Move-Out Clean

For the safety of our cleaning professionals and the protection of your property, our team will not move, reposition, or remove any furniture, appliances, or personal property during a move-out clean regardless of size or weight. This policy exists for the safety of our team and to prevent liability for damage to items being moved. Clients requiring furniture removal must arrange for a separate moving service prior to the scheduled cleaning appointment.

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2.5.6 Client Absence and Unresponsive Client

If our team arrives at the scheduled property and the client is not present, does not respond to contact attempts, and has not made alternative access arrangements, the property will be treated as inaccessible under Section 2.5.2. The Inaccessible Property Fee of 50% of the total service cost will apply. Our team will make a minimum of three contact attempts — by phone call and text message — and wait a minimum of 15 minutes before departing. Time spent waiting beyond the 15-minute minimum is extended at Cornerstone Cleaning Services LLC's sole discretion as a courtesy and does not waive or reduce the applicable fee.

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2.6 Closed Door & Off-Limits Areas Policy

Our cleaning professionals will not open closed doors in your home unless the room is specifically listed in the service order or you have provided explicit written or verbal instructions that it should be cleaned. You are responsible for clearly identifying any areas of your home that are off-limits. Cornerstone Cleaning Services LLC is not responsible for missed areas that were inaccessible due to locked or closed doors.

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2.7 Key, Code & Access Credentials

If you provide Cornerstone Cleaning Services LLC with keys, access codes, lockbox combinations, or any other access credentials:

• All access credentials will be used solely for the purpose of providing agreed cleaning services

• Access credentials will be stored securely and not shared with unauthorized individuals

• Upon termination of services, all physical keys and access devices will be returned promptly

• We recommend changing all codes and combinations at the end of your service agreement as a standard security practice

 

Cornerstone Cleaning Services LLC is responsible for physical keys and access devices while in our possession. If a key or access device is lost or damaged by our team, we will promptly notify the client and reimburse the reasonable cost of replacement or rekeying. The client is responsible for changing access codes and locks at the conclusion of the service relationship.

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2.8 Pre-Existing Condition Disclosure

The client is responsible for disclosing any pre-existing damage, fragile items, surfaces requiring special care, or conditions that may affect cleaning prior to service commencement. Cornerstone Cleaning Services LLC is not liable for damage to items or surfaces whose pre-existing condition was not disclosed prior to service, including but not limited to scratches, stains, wear, or structural weakness that pre-dates our visit.

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2.9 Communication Channel Policy

Clients agree to conduct all dispute-related communications via text or email to ensure accurate record-keeping. Cornerstone Cleaning Services LLC reserves the right to request that all further communication be conducted in writing at any time during a dispute. Repeated unsolicited phone calls to our business number following a written communication boundary request may be considered harassment and reported to the appropriate authorities.

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2.10 Recurring Service Cleaner Assignment

While we make every effort to assign the same cleaning professional for recurring services, we cannot guarantee the availability of a specific cleaner for every appointment. In cases of illness, emergency, or scheduling conflicts, Cornerstone Cleaning Services LLC reserves the right to assign an equally qualified substitute. Client preference for a specific cleaner will be accommodated whenever possible but does not constitute a guaranteed service condition. Refusal of service solely on the basis of cleaner substitution will be treated as a same-day cancellation subject to the applicable cancellation fee.

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2.11 Abandoned Property

Cornerstone Cleaning Services LLC is not responsible for any items left on the property during or after a cleaning service. We will not remove, store, or dispose of any personal property unless explicitly instructed in writing by the client. Any items left on the property following a move-out clean are the sole responsibility of the client.

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SECTION 3 — PRICING & PAYMENT

 

3.1 Pricing

Service pricing is based on the size of the property (bedrooms, bathrooms, square footage), type of service requested, frequency of service, condition of the property, and special requests or add-on services.

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3.1.1 Booking Accuracy & Repricing

Pricing is based on the property information provided by the client at the time of booking. If our team arrives and determines that the actual property size or condition differs materially from what was reported, we reserve the right to adjust the service price before beginning or continuing the service. The client will be notified of any adjustment and given the option to proceed at the revised rate or cancel. Cancellation under these circumstances is subject to our standard cancellation fee as outlined in Section 4.1.

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3.2 Payment Methods

We accept the following electronic payment methods:

• Credit cards (Visa, Mastercard, American Express, Discover)

• Debit cards

• Bank transfers (for commercial accounts)

 

Cash and check payments are not accepted. All transactions must be completed electronically through our approved payment processors. A card on file is required to confirm all bookings.

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3.3 Payment Terms

One-Time Services: Payment is due upon completion of service unless otherwise arranged. Recurring Services: Payment is due on the day of service or according to the agreed billing schedule. Commercial Accounts: Payment terms may vary and will be specified in separate commercial agreements.

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3.4 Late Payments

Invoices unpaid after 24 hours of service completion are subject to a flat administrative fee of $50.00 plus interest at the rate of 3% per month (36% per annum) on the outstanding balance, calculated from the service completion date until paid in full. Cornerstone Cleaning Services LLC reserves the right to recover all reasonable costs of collection including court filing fees, process service costs, and documented owner time spent managing collection.

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3.5 Price Changes

We reserve the right to change our prices at any time. For recurring services, we will provide at least 30 days’ notice of any price increases.

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3.6 Commercial Contract Pricing and Rate Lock

Commercial cleaning rates are established at the time of contract signing and are based on the scope of work, square footage, frequency, and business type disclosed by the client at the time of booking.

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3.6.1 Rate Lock Period: Where a commercial client has been offered a locked rate for a specified contract period, that rate is guaranteed for the duration of the agreed contract term provided the scope of work does not materially change. Changes to scope, frequency, square footage, or service requirements during the contract period may result in a rate adjustment, which will be communicated in writing with 14 days notice.

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3.6.2 Scope Changes: If the commercial client requests changes to the agreed scope of work — including adding rooms, areas, services, or visit frequency — the rate will be adjusted accordingly and a revised agreement will be issued. Changes to scope are not effective until confirmed in writing by Cornerstone Cleaning Services LLC.

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3.6.3 Commercial Minimum Service Fee: A minimum service fee of $100.00 applies to all commercial cleaning visits regardless of scope or visit duration.

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SECTION 4 — CANCELLATION & REFUND POLICY

 

4.1 Client Cancellations 

Cancellation Fee Structure:

• 24+ hours' notice: No cancellation fee. Full refund or free rescheduling.

• Less than 24 hours' notice: 50% cancellation fee applies.

• Same-day cancellations (any cancellation made after 11:00 PM the day before the appointment, or on the calendar day of the appointment), no-shows, or on-site cancellations: 100% cancellation fee applies, no refund.

How to Cancel:
Clients may cancel a booking at any time through the BookingKoala self-service portal. If a client instead requests that Cornerstone Cleaning process a cancellation on their behalf (by phone, text, email, or other direct communication), that request will only be processed during our business hours (9:00 AM – 8:00 PM). Requests submitted outside these hours will be processed at the start of the next business day, and the applicable cancellation fee will be calculated based on the actual time of processing — not the time the request was sent.

 

4.2 Recurring Service Cancellations

To cancel recurring services, provide at least 48 hours notice before the next scheduled appointment via phone, email, or through your account.

 

Recurring Service Discount Policy:

Recurring discounts (Weekly 20%, Bi-weekly 15%, Monthly 10%) require a minimum of 4 completed cleanings to be fully earned. If recurring service is canceled before completing 4 cleanings, the discount differential will be charged retroactively.

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4.3 Company Cancellations

If we need to cancel your appointment, we will provide as much advance notice as possible. You will not be charged. We will work to reschedule at your convenience, and you may cancel without penalty if rescheduling is not possible.

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4.4 Refund Policy

Full Refunds Available:

• Service not performed as scheduled (our fault)

• Significant quality issues reported within 24 hours and confirmed by management

 

No Refunds:

• Subjective dissatisfaction (we will offer re-cleaning instead)

• Issues not reported within 24 hours of service

• Pre-existing conditions or damage

• Normal wear and tear

• ​Services partially completed due to undisclosed pest infestation, biohazard conditions, or extreme property conditions discovered upon arrival.

 

4.5 Satisfaction Guarantee

If you are not satisfied with our service, contact us within 24 hours of service completion and we will return to re-clean the areas of concern at no additional charge. This guarantee is void if concerns are reported after the 24-hour window or if a walkthrough was completed and the service was approved at the time of completion.

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4.6 Commercial Contract Cancellation

Commercial recurring service contracts require a minimum of 14 days written notice to cancel or modify service frequency. Notice must be provided via email to info@cornerstonecleaningca.com or via text message to (510) 394-4409.

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4.6.1 Early Termination: Where a commercial client cancels a recurring contract before completing the agreed minimum term, a cancellation fee equivalent to two weeks of scheduled service fees will be applied to the final invoice.

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4.6.2 Transition Period: Upon receipt of a cancellation notice, Cornerstone Cleaning Services LLC will continue service for the full 14-day notice period and invoice for all services rendered during that period. The client is responsible for payment of all services completed during the notice period.

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4.6.3 Cornerstone Cleaning Services LLC reserves the right to terminate any commercial service contract with 14 days written notice. In the event of company-initiated termination, the client will not be charged for any services not yet performed.

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SECTION 5 — CLIENT RESPONSIBILITIES

 

5.1 Property Preparation

You agree to remove clutter and personal items from surfaces to be cleaned, secure valuables, jewelry, cash, and important documents, remove fragile or irreplaceable items from cleaning areas, inform us of any delicate or special-care items, and provide appropriate cleaning supplies if you have specific product preferences.

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5.2 Pet Safety

If you have pets, inform us during booking, secure aggressive or anxious pets in a separate area, provide instructions for pet interactions, and note that we reserve the right to refuse service or leave if we feel unsafe due to pet behavior.

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5.2.1 Pet Mess Surcharge

If a pet causes a mess, accident, or creates additional work during an active cleaning — including requiring our team to reclean any area — a Pet Mess Surcharge of $50.00 per occurrence will be added to the final invoice. This surcharge is separate from any pre-booked pet-related add-on services. By booking our services in a home with pets, you acknowledge and agree to this policy.

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5.3 Safe Working Environment

You must provide adequate lighting in all areas to be cleaned, working utilities (water and electricity), safe access to all areas, and full disclosure of any hazardous conditions.

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5.4 Prohibited Areas

You must inform us of any areas that are off-limits or contain hazardous materials before service commencement.

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5.5 Weight & Movement Limitations

For the safety of our cleaning professionals and the protection of your property, our team is not authorized to move, lift, or reposition any single item weighing more than 35 pounds. This includes furniture, appliances, storage boxes, exercise equipment, and large decorative items. Cleaning will be performed around items that exceed this weight limit.

 

Our team is also not authorized to climb higher than a standard two-step step stool for any cleaning task. Cornerstone Cleaning Services LLC is not liable for any damage caused by moving items at the client’s explicit request that exceed this weight limitation.

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5.6 Biohazard & Hazardous Material Exclusions

Cornerstone Cleaning Services LLC does not provide biohazard cleaning services. Our cleaning professionals will not clean or come into contact with:

• Human or animal feces, urine, vomit, or blood

• Bodily fluids or biohazardous waste of any kind

• Mold, mildew, or fungal growth beyond surface-level cleaning

• Asbestos, lead paint, or other hazardous building materials

• Sharps, needles, or medical waste

• Chemical spills, toxic substances, or unidentified materials

• Pest infestations or pest-related debris (droppings, nesting materials, carcasses)

 

If our team encounters any of the above conditions, they reserve the right to decline service and leave the premises. In such cases, the standard cancellation fee in Section 4.1 will apply.

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5.6.1 Undisclosed Pest Infestation or Hazardous Conditions

The client is required to disclose any known or suspected pest infestation, mold growth, biohazard condition, or extreme property condition at the time of booking. Failure to disclose such conditions prior to service commencement constitutes a material omission under these Terms.

Where our cleaning professional arrives and discovers an undisclosed infestation or hazardous condition, one of the following will apply:

— If our team determines the condition is severe enough to prevent safe and effective cleaning, the service will be discontinued and the full service fee will be charged with no refund available, as the cleaner's time has been committed and dispatched.

— If our team, at their sole discretion, elects to proceed with the service despite the condition as an act of good faith, no discount, refund, or price reduction will be offered on the basis of the undisclosed condition. The client's failure to disclose is solely responsible for any limitation in the scope of services achievable.

— Cornerstone Cleaning Services LLC is not liable for any reduction in service quality, incomplete cleaning, or inability to clean specific areas or items directly caused by the undisclosed infestation or hazardous condition.

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5.6.2 Extreme Property Conditions

Properties presenting conditions significantly beyond the scope of a standard cleaning — including but not limited to heavy grease accumulation, extensive mold growth, severe neglect, hoarding conditions, or pest-related debris — are subject to an Extreme Conditions Surcharge. Our team reserves the right to assess the property upon arrival and apply a surcharge of up to 50% of the original service fee where extreme conditions are present that were not disclosed at booking.

Where extreme conditions are discovered upon arrival, the client will be notified before any surcharge is applied and given the option to proceed at the adjusted rate or cancel. Cancellation under these circumstances is subject to the standard cancellation fee under Section 4.1.

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5.7 Specialty Surface Exclusions

Cornerstone Cleaning Services LLC is not liable for damage to surfaces that are unusually sensitive to standard cleaning products, including but not limited to unsealed stone, faux cement, concrete, specialty coated fixtures, antique finishes, or surfaces whose manufacturer recommends specialized cleaning products not included in our standard inventory. Clients with such surfaces must notify us at the time of booking so we can make appropriate accommodations.

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5.7.1 Failure to Disclose Sensitive Surfaces

Failure by the client to disclose the presence of sensitive or specialty surfaces prior to service commencement constitutes a material omission. In the event that damage occurs to an undisclosed sensitive surface, Cornerstone Cleaning Services LLC's liability shall be reduced proportionally to account for the client's failure to disclose, up to and including complete limitation of liability where the damage would not have occurred had proper disclosure been made.

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5.7.2 Pre-Service Walkthrough Limitation

Cornerstone Cleaning Services LLC may conduct a pre-service or on-arrival walkthrough as a courtesy. However, the obligation to identify and disclose sensitive surfaces rests exclusively with the client. Completion of a walkthrough by a Cornerstone contractor does not transfer the disclosure obligation from the client to Cornerstone Cleaning Services LLC, nor does it constitute a warranty that all surfaces in the property have been identified and assessed.

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5.7.3 Client Acknowledgment

By booking services, the client acknowledges that they have reviewed their property for sensitive or specialty surfaces and have disclosed all such surfaces to Cornerstone Cleaning Services LLC prior to service commencement.

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5.8 Abandoned Property

Cornerstone Cleaning Services LLC is not responsible for any items left on the property during or after a cleaning service. Items left on the property following a move-out clean are the sole responsibility of the client. We will not remove, store, or dispose of any personal property unless explicitly instructed in writing.

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5.9 Commercial Property Responsibilities

Commercial clients are responsible for ensuring that the premises are safe, accessible, and appropriately prepared for cleaning at the time of each scheduled visit. This includes but is not limited to:

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5.9.1 Employee and Occupant Coordination: The client is responsible for informing their employees, tenants, or occupants of scheduled cleaning visits and ensuring that work areas, desks, and surfaces are reasonably cleared to allow cleaning to be performed. Cornerstone Cleaning Services LLC is not responsible for cleaning surfaces obstructed by personal items, equipment, or office materials left by employees or occupants.

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5.9.2 Confidential and Sensitive Materials: Commercial clients acknowledge that cleaning professionals will be present on the premises during or after business hours and agree to secure all confidential documents, sensitive materials, personal data, electronic devices, and valuables prior to each cleaning visit. Cornerstone Cleaning Services LLC is not liable for any loss, breach, or exposure of confidential or sensitive materials left unsecured on the premises.

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5.9.3 Equipment and Machinery: The client must ensure that all commercial equipment, machinery, and electronic systems that are not to be cleaned are clearly identified and secured prior to each visit. Our cleaning professionals will not operate, adjust, or interact with commercial equipment or machinery of any kind.

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5.9.4 Health and Safety Compliance: Commercial clients must disclose any workplace health and safety requirements, OSHA standards, or industry-specific compliance requirements applicable to their premises prior to service commencement. Cornerstone Cleaning Services LLC will make reasonable efforts to comply with disclosed requirements but cannot guarantee compliance with standards not disclosed prior to booking.

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SECTION 6 — OUR RESPONSIBILITIES & SERVICE STANDARDS

 

6.1 Professional Service

We will arrive within the scheduled time window (or notify you of delays), use professional-grade cleaning products and equipment, employ trained and background-checked staff, treat your property with respect and care, and follow your specific instructions and preferences.

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6.2 Cleaning Products

We use our own professional cleaning supplies. If you prefer specific products due to allergies or preferences, please inform us in advance so we can discuss options using products from our approved inventory.

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6.3 Quality Assurance

We maintain quality standards through staff training and supervision, quality control checks, customer feedback review, and continuous improvement processes.

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6.4 Cleaning Professional Conduct Standards

All cleaning professionals assigned to your property are required to adhere to the following professional conduct standards while on client premises:

• Cleaning professionals are not permitted to smoke in, on, or near client properties at any time

• Cleaning professionals are not permitted to eat or drink in a client’s home unless explicitly invited to do so

• Cleaning professionals will not open closed doors, drawers, cabinets, or containers unless specifically instructed in the service order

• Cleaning professionals will not use client-owned electronics, appliances (other than those required for cleaning), or personal items

• Cleaning professionals will not bring guests, family members, or unauthorized individuals onto client premises

• Cleaning professionals will treat all areas, personal belongings, and information with the utmost respect and discretion

 

Cornerstone Cleaning Services LLC takes these standards seriously. Any reported violations will be investigated promptly. Clients should report any conduct concerns to management within 24 hours of service.

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6.5 Photographs & Privacy During Service

Cleaning professionals are not permitted to photograph, film, or record any area of a client’s property, personal belongings, or household members during service, except for the purpose of documenting pre-existing damage or service completion as directed by Cornerstone Cleaning Services LLC management. Any such documentation photos are taken solely for internal quality assurance and damage claim purposes and are not shared publicly.

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SECTION 7 — LIABILITY & LIMITATIONS

 

7.1 Property Damage — General

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We carry general liability insurance and are responsible for damage caused by our negligence or improper cleaning methods. All damage claims must be reported within 24 hours of service completion, accompanied by photographic evidence. We will repair or reimburse for verified damages up to our policy limits. We are not liable for pre-existing damage, damage to items not properly secured by the client, normal wear and tear, or damage caused by defective property conditions.

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7.1.1 Insurance Claim Process

Where a client elects to submit a damage claim directly to Cornerstone Cleaning Services LLC's insurance carrier, the outcome of that claim — including any denial of coverage — does not alter Cornerstone Cleaning Services LLC's obligations or liability as defined in these Terms. Cornerstone Cleaning Services LLC's liability remains exclusively governed by Sections 7.4, 7.6, and 7.9 of these Terms regardless of insurance coverage outcomes. A denial of coverage by Cornerstone Cleaning Services LLC's insurer does not expand the client's rights or remedies beyond what is expressly provided in these Terms. Clients are encouraged to maintain their own homeowner's or renter's insurance for additional property damage protection.

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7.2 Lost or Stolen Items

We are not responsible for lost or stolen items. Secure all valuables, jewelry, cash, documents, and personal items before our arrival. Our staff is background-checked, but we strongly recommend securing all valuables. Report any missing items within 24 hours. We will cooperate fully with any reasonable investigation into missing items reported within this window.

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7.3 Independent Contractor Model

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Cornerstone Cleaning Services LLC operates using independent contractors. Our cleaning professionals are not employees of the Company. We ensure all contractors are background-checked and trained prior to assignment.

Background screening is conducted through third-party verification services and is subject to the accuracy and completeness of available public records. Cornerstone Cleaning Services LLC does not guarantee that background screening will identify all prior incidents or history.

Cornerstone Cleaning Services LLC maintains general liability insurance. Coverage terms, limits, and exclusions are governed by the applicable insurance policy in effect at the time of service. The existence of general liability insurance does not guarantee coverage for any specific claim. Cornerstone Cleaning Services LLC makes no representation that its insurance policy will cover any specific damage claim.

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7.3.1 Client Acknowledgment of Contractor Model

By booking services, the client expressly acknowledges and accepts that cleaning services will be performed by independent contractors, not employees of Cornerstone Cleaning Services LLC. The client further acknowledges that this arrangement is consistent with industry standard practice and that Cornerstone Cleaning Services LLC's insurance coverage is subject to the terms and conditions of its applicable policy in effect at the time of service.

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7.3.2 Contractor Tool and Method Responsibility

Independent contractors are trained and directed by Cornerstone Cleaning Services LLC on approved cleaning methods and tools. When damage occurs as a result of a contractor deviating from approved methods or using inappropriate tools or products, liability is governed by Sections 7.4, 7.6, and 7.9 of these Terms. The client's recourse in all damage scenarios is limited to the remedies described in Section 7 regardless of the cause of damage.

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7.3.3 Damage Claims Involving Independent Contractors

In the event that damage to client property is caused by an independent contractor performing services on behalf of Cornerstone Cleaning Services LLC, the client's sole recourse is through the damage claims process outlined in Sections 7.1 through 7.9 of these Terms. The client expressly acknowledges that Cornerstone Cleaning Services LLC's liability in all cases is limited as described in Section 7.9. Claims may not be expanded on the basis of the employment status or classification of the cleaning professional who performed the service.

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7.4 Limitation of Liability

To the maximum extent permitted by law, our total liability for any claim is limited to the amount paid for the specific service in question. We are not liable for indirect, incidental, special, or consequential damages.

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7.5 Force Majeure

Cornerstone Cleaning Services LLC shall not be liable for any failure or delay in performing services due to circumstances beyond our reasonable control, including but not limited to natural disasters, wildfires, air quality emergencies, public health emergencies, government restrictions, severe weather, civil unrest, or utility failures. In such cases we will notify you as soon as practicable and work to reschedule at the earliest opportunity.

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7.6 Separation of Payment Obligations and Damage Disputes

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7.6.1 Payment is Independent of Damage Claims

Payment for cleaning services rendered is a separate and independent obligation from any claim, dispute, or disagreement regarding property damage. The existence of a damage claim — whether disputed or acknowledged — does not relieve the client of the obligation to pay for cleaning services that were performed. Clients may not withhold, reduce, offset, or delay payment for cleaning services on the basis of a damage dispute.

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7.6.2 Damage Disputes Handled Separately

Any claim related to property damage — including but not limited to scratches, breakage, staining, or any other physical damage allegedly caused by our team — will be handled separately through our damage claims process as outlined in Section 7.1. Damage claims and cleaning service payment are distinct matters addressed through separate processes. Initiating a damage claim does not constitute grounds for non-payment of services rendered.

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7.6.3 Client Obligation to Allow Remedy

Where damage is reported, the client agrees to allow Cornerstone Cleaning Services LLC a reasonable opportunity to assess and remedy the damage before demanding replacement or reimbursement. This includes allowing Cornerstone Cleaning Services LLC to send a qualified professional to evaluate and attempt repair of the damaged item.

 

Cornerstone Cleaning Services LLC is not required to guarantee restoration of any item to its original factory condition as a prerequisite for fulfilling a damage claim. Reasonable repair attempts that restore an item to functional and cosmetically acceptable condition constitute a good faith remedy.

 

If the client refuses to allow an assessment or remedy attempt, imposes unreasonable conditions on the remedy process, or demands restoration to factory-original condition as a prerequisite for accepting repair, their right to claim reimbursement will be limited to the actual verified cost of professional repair by a licensed third-party contractor. Refusal to allow a reasonable remedy attempt forfeits the client’s right to demand full replacement cost.

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7.6.4 Damage Reimbursement Limits

In the event of verified property damage caused by our team, reimbursement or repair will be limited to:

• The actual and reasonable cost of professional repair by a licensed contractor, supported by a written estimate; OR

• The depreciated replacement value of the damaged item — not the full retail replacement cost of a new item — if repair is determined impossible by a licensed contractor; AND

• In all cases, not to exceed the limits of our general liability insurance policy

 

Cornerstone Cleaning Services LLC is not liable for the full retail replacement cost of any item where professional repair is available and has been offered in good faith.

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7.6.5 Reporting Requirements

All damage claims must be reported within 24 hours of service completion. Claims submitted after this period may not be eligible for reimbursement. Photographic evidence must be submitted at the time of first reporting. Photographs submitted more than 24 hours after the initial claim was raised may not be accepted as evidence of damage attributable to our service.

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7.7 Client-Supplied Cleaning Products & Equipment

Our cleaning professionals are trained to use Cornerstone Cleaning Services LLC’s approved professional-grade cleaning products and equipment. If a client requests or insists that our team use client-supplied cleaning products, vacuum cleaners, or other equipment:

• Cornerstone Cleaning Services LLC is not liable for any damage to surfaces, materials, or property resulting from the use of client-supplied products or equipment

• Our team is not trained to assess the safety or compatibility of client-supplied products with specific surfaces

• The client assumes full responsibility for any adverse outcomes resulting from the use of their own products or equipment

 

7.8 Third-Party Damage Assessment Requirement

For any damage claim exceeding $200, both parties agree to obtain an assessment from a mutually agreed upon licensed contractor prior to determining the appropriate remedy or reimbursement amount. The cost of assessment will be split equally between both parties if damage is verified, or borne entirely by the client if no damage attributable to Cornerstone Cleaning Services LLC is found.

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7.9 Limitation of Liability Cap

In no event shall Cornerstone Cleaning Services LLC’s total liability for any single damage claim exceed the total amount paid by the client for the specific service during which the damage allegedly occurred.

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7.10 Indemnification

You agree to indemnify, defend, and hold harmless Cornerstone Cleaning Services LLC, its owners, employees, contractors, and agents from and against any claims, damages, losses, costs, and expenses — including reasonable attorney’s fees — arising out of or related to your breach of these Terms, your misrepresentation of property conditions, or your negligent or wrongful acts in connection with our services.

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7.10.1 No Third Party Rights

These Terms do not create any rights in any third party including but not limited to insurance carriers, subcontractors, or other service providers. No third party may rely on these Terms to expand or alter the rights and obligations of the parties. Any insurance coverage maintained by Cornerstone Cleaning Services LLC is solely for the benefit of Cornerstone Cleaning Services LLC and does not create any direct right of claim by the client against Cornerstone Cleaning Services LLC's insurer beyond what is provided under applicable law.

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7.11 Good Faith Dispute Resolution

Both parties agree to engage in good faith communication to resolve any dispute before pursuing legal action or filing public complaints. Clients agree to allow Cornerstone Cleaning Services LLC a minimum of 5 business days to respond to and attempt resolution of any dispute before escalating through legal channels or public review platforms.

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7.12 Commercial Client Consequential Damages Waiver

In addition to the limitation of liability set forth in Section 7.4, commercial clients expressly waive any right to claim consequential, indirect, incidental, or business-related damages arising from any service failure, delay, damage, or dispute. This waiver includes but is not limited to:

— Lost business revenue or profits resulting from any service disruption
— Business interruption losses of any kind
— Reputational harm or client relationship losses
— Regulatory penalties or compliance failures attributable to our services
— Any claim arising from the failure of our team to access the premises at the scheduled time

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Commercial clients acknowledge that Cornerstone Cleaning Services LLC's total liability for any single commercial service incident shall not exceed the total fees paid for that specific service visit.

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7.13 After-Hours Commercial Service Liability

Where Cornerstone Cleaning Services LLC performs cleaning services outside of standard business hours at a commercial property, the client accepts full responsibility for:

— Ensuring that the premises are secure and safe for our team to enter and work
— Providing accurate and functional access credentials as outlined in Section 2.12
— Any injury to our cleaning professionals arising from hazardous conditions present on the premises that were not disclosed prior to service commencement
— Any alarm activation costs, security response fees, or related charges resulting from inaccurate alarm or access instructions

Cornerstone Cleaning Services LLC's liability for any incident occurring during after-hours commercial service is limited to direct damages only as described in Section 7.9.

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SECTION 8 — NON-SOLICITATION

 

8.1 Non-Solicitation of Cleaning Professionals

You agree that during the term of your engagement with Cornerstone Cleaning Services LLC and for a period of twelve (12) months following the completion of the last service provided, you will not directly or indirectly solicit, hire, engage, or attempt to engage any cleaning professional who has provided services at your property through Cornerstone Cleaning Services LLC, whether as an independent contractor or otherwise.

 

Any breach of this clause will result in a referral fee of $2,500.00 per individual hired, payable to Cornerstone Cleaning Services LLC. This fee reflects the cost of recruitment, vetting, onboarding, and training of cleaning professionals. Cornerstone Cleaning Services LLC reserves the right to enforce this clause through all available legal remedies.

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SECTION 9 — PRIVACY & CONFIDENTIALITY

 

9.1 Privacy Policy

We collect and use your personal information only as necessary to provide our services and communicate with you. We do not sell your personal information to third parties. We implement reasonable security measures to protect your information.

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9.2 Confidentiality of Client Information

Cornerstone Cleaning Services LLC and all cleaning professionals assigned to client properties acknowledge that they may be exposed to confidential or private information in the course of providing services. All cleaning professionals are required to:

• Keep all information observed or obtained during service strictly confidential

• Not photograph, copy, share, or disclose any personal information observed during service

• Not discuss details of client properties, routines, or personal information with third parties

• Report any inadvertent exposure to sensitive information to management immediately

 

This confidentiality obligation continues after the termination of services. Violation of this policy by any cleaning professional will result in immediate termination of their engagement with Cornerstone Cleaning Services LLC and may result in legal action.

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9.3 Electronic Communications Consent

By booking our services, you consent to receive electronic communications from Cornerstone Cleaning Services LLC including booking confirmations, appointment reminders, service updates, and satisfaction follow-ups via email and SMS text message. Standard message and data rates may apply. You may opt out of marketing communications at any time by replying STOP to any text message or clicking unsubscribe in any email.

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9.4 Review Integrity & Retaliatory Review Prohibition

Clients agree that any public statements made about Cornerstone Cleaning Services LLC on review platforms, social media, or any other public forum will be truthful, accurate, and based solely on their direct personal experience. Clients further agree that public statements will not be used as leverage to obtain financial concessions outside of our published policies.

 

Clients agree not to post false, misleading, or retaliatory reviews on any public platform as a means of obtaining financial concessions, refunds, or remedies that fall outside the scope of our published policies. Cornerstone Cleaning Services LLC reserves the right to pursue all available legal remedies, including claims for defamation and trade libel under California Civil Code Sections 45 and 46, for any knowingly false public statements that cause measurable harm to our business reputation.

 

Cornerstone Cleaning Services LLC reserves the right to respond publicly to any review with factual information relevant to the service in question.

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SECTION 10 — MINIMUM SERVICE FEE

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10.1 Minimum Service Fee

A minimum service fee of $100.00 applies to all bookings. This ensures we can send a dedicated cleaning professional to every home we serve and that every visit receives our full attention. Bookings that fall below this threshold will be adjusted to meet the minimum.

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SECTION 11 — COMMERCIAL ACCOUNTS

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11.1 Governing Terms for Commercial Clients

All commercial cleaning services provided by Cornerstone Cleaning Services LLC are governed by these Terms and Conditions in addition to any separate Commercial Service Agreement or proposal accepted by the client. In the event of a conflict between these Terms and a separate Commercial Service Agreement, the terms of the separate Commercial Service Agreement will govern for the specific matter in conflict only. All other provisions of these Terms remain fully in effect.

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11.2 Commercial Client Representation

By booking commercial cleaning services, the commercial client represents and warrants that the booking is made in the client's capacity as a business entity, that the individual booking has authority to bind the entity, that the client's premises comply with all applicable health, safety, and building code requirements, and that the client has disclosed all material facts about the premises relevant to the provision of cleaning services.

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11.3 Commercial Confidentiality

Cornerstone Cleaning Services LLC and its cleaning professionals agree to maintain the confidentiality of any business information, client lists, documents, or sensitive materials observed during the provision of cleaning services. This obligation does not apply to information that is publicly available or that must be disclosed by law. Commercial clients agree to implement reasonable measures to protect their own confidential information as described in Section 5.9.2.

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11.4 Health Code and Regulatory Compliance — Restaurant and Food Service Clients

For commercial cleaning services performed at restaurants, food service establishments, or any premises regulated by local health authorities, the client is solely responsible for ensuring that Cornerstone Cleaning Services LLC's services meet any applicable health code, sanitation standard, or regulatory requirement. The client must disclose all applicable regulations prior to service commencement. Cornerstone Cleaning Services LLC does not represent that its standard commercial cleaning services constitute health code compliance for food service establishments without a specific agreement to that effect.

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11.5 Medical and Professional Office Clients

For commercial cleaning services performed at medical offices, dental practices, therapy offices, or other professional services premises, the client is responsible for securing all patient files, protected health information, prescription materials, and any materials subject to HIPAA or other applicable privacy regulations prior to each cleaning visit. Cornerstone Cleaning Services LLC's cleaning professionals are not trained in HIPAA compliance or medical waste handling and will not interact with any materials that appear to be medical records, patient information, or regulated medical materials.

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SECTION 12 — TERMINATION OF SERVICES

 

12.1 Termination by Client

You may terminate recurring services at any time with 48 hours written notice prior to the next scheduled appointment, subject to the recurring service cancellation policy in Section 4.2.

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12.2 Termination by Company

We reserve the right to terminate services at any time for reasons including, but not limited to, non-payment, abusive or threatening behavior toward our team, unsafe working conditions, violation of these Terms, or any conduct we deem inappropriate or harmful to our staff.

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12.3 Effect of Termination

Upon termination, all outstanding balances are immediately due. We will return any keys or access credentials in our possession within a reasonable timeframe. All confidentiality obligations survive termination.

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SECTION 13 — INTELLECTUAL PROPERTY

 

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13.1 Ownership

All content on our website, including text, graphics, logos, and images, is the property of Cornerstone Cleaning Services LLC and protected by applicable intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

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SECTION 14 — MODIFICATIONS TO TERMS

 

14.1 Right to Modify

Cornerstone Cleaning Services LLC reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website at cornerstonecleaningca.com/terms with a revised Effective Date. Continued use of our services after the updated Terms are posted constitutes acceptance of the revised Terms. For recurring clients, we will make reasonable efforts to notify you of material changes via email or text.

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SECTION 15 — DISPUTE RESOLUTION

 

15.1 Good Faith Negotiation

In the event of a dispute arising from or related to these Terms or our services, both parties agree to first attempt resolution through good faith negotiation. Either party may initiate this process by providing written notice of the dispute to the other party.

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15.2 Mediation

If good faith negotiation fails within 10 business days of written notice, both parties agree to attempt mediation through a mutually agreed upon mediator before pursuing litigation or small claims court. The cost of mediation will be split equally between both parties.

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15.3 Small Claims Court

Nothing in these Terms prevents either party from filing a claim in small claims court. Given that Cornerstone Cleaning Services LLC serves clients across multiple counties in the San Francisco Bay Area, the appropriate small claims court jurisdiction shall be determined as follows:

— For services performed in Santa Clara County (including San Jose, Sunnyvale, Mountain View, Cupertino, Los Altos, Palo Alto, Saratoga, and surrounding cities): Santa Clara County Small Claims Court, 191 N. First Street, San Jose, CA 95113

— For services performed in Alameda County (including Fremont, Newark, Union City, Oakland, Hayward, and surrounding cities): Alameda County Small Claims Court, 661 Washington Street, Oakland, CA 94607

— For services performed in Contra Costa County (including Danville, Walnut Creek, Lafayette, Orinda, Alamo, Moraga, and surrounding cities): Contra Costa County Small Claims Court, 725 Court Street, Martinez, CA 94553

In all cases, the appropriate venue is the small claims court of the county in which the cleaning service was performed. Cornerstone Cleaning Services LLC reserves the right to file any claim for unpaid services in the county where the service was performed, regardless of the client's county of residence.

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SECTION 16 — GENERAL PROVISIONS

 

16.1 Entire Agreement

These Terms constitute the entire agreement between you and Cornerstone Cleaning Services LLC regarding our services and supersede all prior negotiations, representations, warranties, and understandings. No verbal agreements, promises, or representations made by any employee or contractor of Cornerstone Cleaning Services LLC shall be binding unless confirmed in writing by company management.

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16.2 Severability

If any provision of these Terms is found to be unenforceable or invalid under applicable law, that provision will be modified to the minimum extent necessary to make it enforceable, or if modification is not possible, it will be severed from these Terms. All remaining provisions will continue in full force and effect.

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16.3 Waiver

Our failure to enforce any right or provision of these Terms will not be considered a waiver of those rights. Any waiver of these Terms must be in writing and signed by an authorized representative of Cornerstone Cleaning Services LLC.

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16.4 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any disputes not resolved through the processes outlined in Section 15 will be subject to the exclusive jurisdiction of the courts of Santa Clara County, California.

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16.5 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction.

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16.6 Amendment Notice

Cornerstone Cleaning Services LLC reserves the right to update or modify these Terms at any time. Updated Terms will be posted on our website with a revised Effective Date. For recurring clients, we will make reasonable efforts to notify you of material changes via email or text at least 14 days before they take effect.

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16.7 Contact Information

If you have any questions about these Terms, please contact us:

 

Cornerstone Cleaning Services LLC

Sunnyvale, California

Email: info@cornerstonecleaningca.com

Phone: (510) 394-4409

Website: cornerstonecleaningca.com

 

 

 

Cornerstone Cleaning Services LLC  •  Sunnyvale, California  •  Effective January 1, 2026  •  cornerstonecleaningca.com/terms