Privacy Policy

Cornerstone Cleaning Services LLC

Last Updated: October 20, 2025

Introduction

Cornerstone Cleaning Services LLC ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Please read this Privacy Policy carefully. By using our website or services, you agree to the collection and use of information in accordance with this policy.

Information We Collect

Personal Information You Provide

We may collect personal information that you voluntarily provide to us when you:

• Request a quote or estimate

• Schedule cleaning services

• Contact us via phone, email, or contact forms

• Create an account on our website

• Sign up for our newsletter or promotional emails

• Provide feedback or reviews

This information may include:

• Contact Information: Name, email address, phone number, mailing address

• Service Address: Location where cleaning services will be performed

• Payment Information: Credit card details, billing address (processed securely through third-party payment processors)

• Account Credentials: Username and password (if you create an account)

• Service Preferences: Cleaning frequency, special requests, access instructions

• Communications: Any information you provide in emails, calls, or messages

Information Automatically Collected

When you visit our website, we may automatically collect certain information about your device and browsing activity:

• Device Information: IP address, browser type, operating system

• Usage Data: Pages visited, time spent on pages, links clicked, referring website

• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance your experience (see Cookies section below)

Information From Third Parties

We may receive information about you from:

• Payment Processors: Transaction confirmation and payment status

• Background Check Services: For employee screening purposes (not customer information)

• Service Partners: If you book through a third-party platform

How We Use Your Information

We use the information we collect for the following purposes:

To Provide Services

• Schedule and perform cleaning services

• Communicate with you about appointments

• Process payments and send receipts

• Respond to your questions and requests

• Provide customer support

To Improve Our Business

• Analyze usage patterns to improve our website

• Develop new services and features

• Understand customer preferences and needs

• Conduct market research and analysis

To Communicate With You

• Send appointment reminders and confirmations

• Provide service updates and notifications

• Send promotional emails and special offers (with your consent)

• Request feedback and reviews

• Respond to your inquiries

For Legal and Safety Purposes

• Comply with legal obligations

• Enforce our terms and conditions

• Protect against fraud and abuse

• Resolve disputes

• Protect the safety of our employees and customers

How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

Service Providers

We may share information with third-party vendors who perform services on our behalf:

• Payment Processors: To process credit card payments securely

• Scheduling Software: To manage appointments and bookings

• Email Services: To send communications and newsletters

• Website Hosting: To host and maintain our website

• Analytics Providers: To analyze website traffic and usage

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

With Your Consent

We may share your information with third parties when you give us explicit permission to do so.

Legal Requirements

We may disclose your information if required by law or in response to:

• Court orders or legal processes

• Government requests or investigations

• Protection of our rights or property

• Emergency situations involving safety or security

Business Transfers

If Cornerstone Cleaning Services is involved in a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction.

Team Members

Your service address and contact information may be shared with our cleaning team members assigned to your appointment to perform the requested services.

Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device when you visit our website. They help us recognize you and remember your preferences.

Types of Cookies We Use

• Essential Cookies: Required for the website to function properly (e.g., maintaining your session)

• Performance Cookies: Help us understand how visitors use our website

• Functional Cookies: Remember your preferences and settings

• Marketing Cookies: Track your browsing to show relevant advertisements

Managing Cookies

You can control cookies through your browser settings. Note that disabling cookies may limit your ability to use certain features of our website.

Most browsers allow you to:

• View and delete cookies

• Block third-party cookies

• Block all cookies

• Delete cookies when you close your browser

Data Security

We implement reasonable security measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction.

Security Measures Include:

• Secure Socket Layer (SSL) encryption for data transmission

• Secure payment processing through PCI-compliant processors

• Limited access to personal information by employees

• Regular security assessments and updates

• Secure storage of physical and digital records

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to:

• Provide our services to you

• Comply with legal obligations

• Resolve disputes

• Enforce our agreements

Typical Retention Periods:

• Active Customer Data: Duration of business relationship plus 7 years

• Payment Records: 7 years (for tax and accounting purposes)

• Marketing Preferences: Until you unsubscribe or request deletion

• Website Analytics: 24-36 months

You may request deletion of your information at any time (see Your Privacy Rights below).

Your Privacy Rights

Depending on your location, you may have the following rights:

Right to Access

Request a copy of the personal information we hold about you.

Right to Correction

Request correction of inaccurate or incomplete information.

Right to Deletion

Request deletion of your personal information, subject to certain exceptions.

Right to Restrict Processing

Request that we limit how we use your information.

Right to Data Portability

Request a copy of your information in a portable format.

Right to Object

Object to certain types of processing, such as direct marketing.

Right to Withdraw Consent

Withdraw consent for processing based on consent at any time.

How to Exercise Your Rights

To exercise any of these rights, please contact us at:

Email: privacy@cornerstonecleaningservices.com
Phone: [Your Phone Number]
Mail: [Your Business Address]

We will respond to your request within 30 days.

Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child without parental consent, we will take steps to delete that information.

California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

Right to Know

You have the right to know what personal information we collect, use, disclose, and sell.

Right to Delete

You have the right to request deletion of your personal information.

Right to Opt-Out

You have the right to opt out of the sale of your personal information. Note: We do not sell personal information.

Right to Non-Discrimination

You have the right not to be discriminated against for exercising your CCPA rights.

How to Exercise CCPA Rights

Contact us using the information in the "Contact Us" section below. We will verify your identity before processing your request.

International Users

Our services are based in the United States. If you are accessing our website from outside the U.S., please be aware that your information may be transferred to, stored, and processed in the United States where our servers are located and our central database is operated.

By using our services, you consent to the transfer of your information to the United States.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

Email Marketing

If you subscribe to our newsletter or promotional emails:

• You can unsubscribe at any time by clicking the "unsubscribe" link in any email

• We will honor opt-out requests promptly (typically within 10 business days)

• We do not share your email address with third parties for their marketing purposes

Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by:

• Posting the updated policy on our website

• Updating the "Last Updated" date

• Sending an email notification (for significant changes)

Your continued use of our services after changes are posted constitutes acceptance of the updated policy.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Cornerstone Cleaning Services LLC

Email: info@cornerstonecleaningca.com
Phone: 510-594-4409

Business Hours: [Your Hours]

We will respond to all inquiries within 5-7 business days.

Consent

By using our website and services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.

This Privacy Policy is effective as of the date listed above and applies to all information collected by Cornerstone Cleaning Services LLC.